The Field Service Division provides clients throughout Israel with comprehensive professional solutions encompassing more than 20 fields, from general maintenance, air conditioning, and plumbing services to HVAC, security systems, generators, and many more.
We aim to deliver an exceptional client experience based on two key pillars: personal service and innovation. Our outstanding services are supplied by a nationwide network of technicians with professional experience and certifications in a wide range of specialist sectors, all of whom regularly undergo advanced safety training and continually update their skillsets to reflect the latest advances in the field. However, the key to true operational efficiency comes from the way we leverage state-of-the-art technologies to ensure complete client satisfaction.
The Field Service Division operates a 24/7 call center for maximum round-the-clock availability and real-time management of all field activities. The call center not only dispatches the right technician for the right task, but also ensures that he or she has all the relevant information about the failure, as well as the necessary parts to make repairs on site, eliminating unnecessary delays. In addition, we can offer remote support for instant resolution of minor issues, and harness the power of IoT (the Internet of Things) to monitor systems in real time, enabling potential malfunctions to be addressed before they even occur.
Furthermore, we offer clients several user-friendly options to open service calls through our website, by email, or via our own Get Service app, ensuring full accessibility and transparency every step of the way.