Podcast

Guests: Idit Shani, Tuvia Yahalom

Idit Shani, VP of Strategy & Business Development at Electra FM, and Tuvia Yahalom, Head of Operations, Projects and Soft Services at Electra Tomer, in a conversation about service experience that is not measured during moments of crisis, but rather in day-to-day operations. In this episode, they discuss the difference between customer service and managing service experience, full IFM as a managerial model that holds the complete picture, and how proper management, technology, and data create stability, operational continuity, and a sense of confidence for the client over time.

Guest: Dan Zilberman, Tavas
In this episode, the VP of Customer Relations and Business Development of Tavas discusses the unique challenges of soft services, with a focus on cleaning and security. He talks about the connection to the IFM model and how to deal with the growing shortage in the labor force.

Guest: Tomer Cohen, Apleona
Apleona Israel lead shares what drives global companies to look for local partners, how it can benefit both parties and how the ultimate winner is… the customer!

Guest: Adi Sharvit, Ariel Properties
In this episode, the Operations VP of Ariel Properties explains how integrating experts across different service fields can lead to a higher level of service quality and why you should always be nice to people in elevators.

Guest: Pinchas (Piki) Kaufman, Electra FM Maintenance Division
Tune in as the VP of Engineering & Procurement of Electra FM unveils how innovation drives leadership and differentiation in the IFM landscape. Prepare to embark on a captivating journey into the world of IFM innovation, where technology becomes a catalyst for progress.

Guest: Einav Tsabari, Electra FM
Transparency, a cornerstone of the IFM model, gets a deep dive in this episode. Join us as a seasoned Strategic Account Manager of Electra FM unpacks the secrets of effective transparency and how data analysis unlocks service excellence.