Managing a nationwide maintenance operation requires a combination of professional expertise, high availability, and consistent service delivery across hundreds of active sites. As part of its continued growth, Electra FM will provide maintenance services for approximately 160 WIZO day care centers throughout Israel.
Electra FM held its 2026 Work Plans Conference under the theme “The Human Code”. The management conference brought together the group’s executives and subsidiary companies for a full day of strategic thinking, trend analysis and discussions on the future growth directions of the facility management sector in Israel and around the world. The conference took place on February 26 and reflected the company’s leading approach: combining technological innovation, operational excellence and user experience, alongside the organization’s most important resource, its people.
In building management—whether it’s residential, office, or commercial centers—customer experience is as crucial as infrastructure and maintenance. It greatly influences the satisfaction of residents, tenants, and visitors. When neglected, it can directly impact daily property management, lease renewals, and ultimately, the business’s success.
The subjective impression formed through all the touchpoints a customer has with a company, its representatives, products, and services is called customer experience (CX). More and more customers are moving beyond simply evaluating the bottom line and focusing on the experience they receive. By creating an excellent experience that sparks positive emotions and leaves a lasting impression, companies can build loyal, satisfied, and emotionally connected customers who are likely to expand their engagement and even recommend the company to others.
