What is Property Management?

Behind every well-functioning structure lies smart management. Property management is not merely about maintenance; it focuses on curating an experience of security, comfort, and quality of life for all property users.

A well-maintained property is the result of professional management that integrates a comprehensive suite of services designed to ensure a pleasant, safe, and clean environment. Depending on the property’s character and requirements, these services may include cleaning, security, landscaping, pest control, administrative support, and more. Property management services are essential across a diverse range of sectors, from factories and hospitals to office buildings and residential towers. A professional property management firm provides the optimal solution for every aspect of the asset, handling both routine daily management and efficient, immediate responses to urgent malfunctions.

The Evolution of that sector. In recent years, the industry has undergone a significant revolution. Today, property management goes beyond the operational aspect to create a holistic experience for those living or working in the space. The current approach places tenants, employees, and visitors at the center, striving to instill a sense of well-being and security in every interaction with the property. These goals are achieved through holistic environmental management, which combines experiential service with advanced technologies that support smart and efficient operations.

The Role of the Property Manager

The Property Manager serves as the central point of contact for tenants, property owners, and employees, holding responsibility for centralizing all issues related to the building’s operation and maintenance. The objective is to streamline processes and consolidate relevant matters under a single professional entity responsible for coordination and control.

Since every property has unique characteristics, the Property Manager must tailor services to the specific asset based on client requirements and budgetary frameworks. Furthermore, a Property Manager is capable of providing rapid and efficient solutions in special cases, including working under challenging schedules or addressing building systems that require urgent resolution.

Leading the Service Experience Beyond ongoing management, the Property Manager plays a pivotal role in leading the service experience, ensuring operational continuity and a uniform standard of service. This is a professional who views the needs of the property and its users from a broad perspective, incorporating preventative planning alongside the maximization of the user experience (UX). By virtue of their role, they are required to demonstrate “human-centric professionalism” combining technical knowledge with a deep understanding of the tenants’ and the property’s needs.

Challenges in Commercial Property Management

Commercial properties are characterized by a high attentiveness of users, serving both a permanent staff and a rotating roster of visitors. The visual appeal of a commercial property can directly impact the visitor experience, employee sentiment, and even the ability to recruit new talent. For this reason, maintenance and management services for commercial assets must be executed with speed and efficiency to ensure operational continuity and prevent disruption to the work routine.

This approach is critical, particularly in emergencies and highly complex situations, including operational malfunctions, security incidents, or managing periods of high traffic.
Proactive Safety & Crisis Management Electra FM implements an innovative concept and a proactive approach to safety that does not compromise on the highest level of professionalism, even during emergencies. This was evident during a missile attack on a residential and office complex during a military operation, which caused floor collapses and system shutdowns. The incident required immediate collaboration between security forces, cleaning crews, and maintenance division technicians, alongside coordination with all emergency services, led by the property management company.

Property and Facility Management using the IFM Method

Electra FM is a market leader in IFM (Integrated Facility Management) solutions. The IFM model offers integrative facility management based on precise mapping of the property’s needs and adapting all necessary solutions to its specific characteristics.

These solutions combine excellence with smart cost-saving measures, providing a comprehensive response under one roof. The method allows clients to enjoy operational peace of mind, time and cost savings, and uniform service at every touchpoint. Consequently, Electra FM clients receive a comprehensive, innovative, and efficient solution package, centralized without the need to waste resources coordinating between various vendors.

Concurrently, Electra FM provides a holistic solution for the maintenance, operation, and management of factories, campuses, and complex sites. It is considered Israel’s leading company in the field of Integrated Facility Management. Through its operations, it provides clients with an extensive service envelope, including the management of electrical systems, elevators, water, and plumbing, alongside expertise in sensitive areas such as data centers and clean rooms.
Digital Transformation Electra FM is promoting a full digital transformation in the world of property management. This includes data-driven management, smart control systems, digitization processes, and IoT solutions for smart management. Electra’s services consolidate professional knowledge with cutting-edge technologies and advanced systems, emphasizing user experience as part of management at the highest standard. Electra FM is changing the rules of the game, reshaping the smart management experience at every site and in every interaction.