Guests: Idit Shani and Sharon Elimelech
A conversation about the transformation of the service call landscape, the shift from reactive fault handling to service experience management, and the importance of transparency, proactivity, continuous communication, and the use of technology and data to enhance the customer experience and ensure operational continuity.
Guests: Idit Shani and Mira Mines
A discussion on the changes reshaping Israel’s real estate market, the shift from traditional property management to experience-driven management, and the role of strategic partnerships, business continuity, and user experience in creating long-term value for developers, tenants, and property owners.
Guests: Idit Shani and Daniel Milo
An overview of the changes reshaping the world of FM, and the role of technology, user experience, and client partnership in creating business value.
Guests: Idit Shani & Avi Matzliach
The shift from reactive maintenance to proactive management, predictive planning, and operational continuity, and the role of technology, data, and BCP in creating stability and confidence for clients.
Guests: Idit Shani, Tuvia Yahalom
An overview of service experience in day-to-day operations, the difference between customer service and service experience management, and how IFM, technology, and data create stability, operational confidence, and long-term value for clients.
Guest: Dan Zilberman, Tavas
In this episode, the VP of Customer Relations and Business Development of Tavas discusses the unique challenges of soft services, with a focus on cleaning and security. He talks about the connection to the IFM model and how to deal with the growing shortage in the labor force.
Guest: Tomer Cohen, Apleona
Apleona Israel lead shares what drives global companies to look for local partners, how it can benefit both parties and how the ultimate winner is… the customer!
Here you’ll find all the news and updates from the Electra FM team, from advanced smart services to emerging IFM trends, all just a click away.
