Katia Borodin

Service Experience as a Managerial Advantage

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Guests: Idit Shani & Tuvia Yahalom
Idit Shani, VP of Strategy & Business Development at Electra FM, and Tuvia Yahalom, Head of Operations, Projects and Soft Services at Electra Tomer, in a conversation about service experience that is not measured during moments of crisis, but rather in day-to-day operations. In this episode, they discuss the difference between customer service and managing service experience, full IFM as a managerial model that holds the complete picture, and how proper management, technology, and data create stability, operational continuity, and a sense of confidence for the client over time.

Jacob Tubul | Quiet Excellence: What Professional and Safety Driven Leadership Looks Like at the Edge

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Maintenance management is not measured by headlines or photographs. It is tested in moments when there is no room for error, when a system must keep running, a site is remote, conditions are complex, and the security reality can change at any moment. In those moments, quiet, precise, and responsible work makes the difference between operational continuity and failure.

Toward the New Year: Ariel Properties Sets Growth, Premium Service, and Safety as the Foundation for Expansion

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On Sunday, December 28, 2025, Ariel Properties held a management conference attended by both headquarters and field teams, marking the appointment of Mira Mines as CEO of Ariel Properties. The conference took place as part of the closing of 2025 and preparations for 2026, to present the management approach and goals for the coming year, establishing a unified professional language between management and on-site teams, and laying the groundwork for continued expansion while maintaining a high standard of execution.

Certificate of Appreciation Awarded to Electra FM by the Ministry of Defense

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The Maintenance Division of Electra FM recently received a Certificate of Appreciation from the Ministry of Defense, in recognition of its exceptional activity during the period of warfare and emergency. The commendation was awarded for maintaining operational continuity at military bases and sensitive security facilities, for working under extreme conditions and at times under fire, and for making a significant contribution to rehabilitation efforts in the Gaza Envelope following the war.

We Don’t Stay Silent: Electra Security at the Frontline of Protecting Women in Israel

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Every year, on the International Day for the Elimination of Violence Against Women, we are reminded to look reality in the eye and ask how it is possible that in today’s Israel, there are still women living in constant fear. Fear that moves quietly between the rooms of the home, fear of a door opening, fear of the silence that follows an argument. Behind every number stands a woman, and often children too, living within a fragile reality. For them, real-time protection is not a luxury. It is a basic condition for survival.

What is Property Management?

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Behind every well-functioning structure lies smart management. Property management is not merely about maintenance; it focuses on curating an experience of security, comfort, and quality of life for all property users.