Gone are the days of navigating a labyrinth of vendors and managing fragmented services. The landscape of facility management is shifting, and savvy businesses are embracing a streamlined future with Integrated Facility Management (IFM). It’s not just a buzzword; it’s a paradigm shift redefining operational efficiency and unlocking new possibilities for asset optimization.
The subjective impression formed through all the touchpoints a customer has with a company, its representatives, products, and services is called customer experience (CX). More and more customers are moving beyond simply evaluating the bottom line and focusing on the experience they receive. By creating an excellent experience that sparks positive emotions and leaves a lasting impression, companies can build loyal, satisfied, and emotionally connected customers who are likely to expand their engagement and even recommend the company to others.
The sustainability sector is gaining momentum around the world in recent years. As a market leader, Electra FM Group has set itself the goal of taking part in the effort to develop the sector within its ranks and for its customers, thereby creating a positive environmental and social impact. This is in addition to the many services in the field that are provided as part of its ongoing work since established, which stems from the understanding that the economy is shaping the reality around us.
Host: Idit Shani, Electra FM
Immerse yourself in the world of the IFM, a unique service model, with this introductory podcast episode. Led by Electra FM, a prominent group in the field, we peel back the layers, revealing its essence, values, and potential. Join us as we embark on this exploration, promising insightful discussions and a deeper understanding in future episodes.
As a group of companies that provides its customers with services in a wide variety of fields, a need arose for Electra FM to focus the threads that connect the various business units, so that they form joint growth engines. In 2019, the members of the board gathered to consolidate the identities of the group that will jump forward in the new decade.
